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Conditions of purchase
1 – PURCHASE SYSTEM
The General Conditions of Purchase apply to all purchases made electronically by customers to ACEITE DE OLIVA VIRGEN HNOS JEREZ S.L. through the website www.aceitesjerez.es.
All purchases made at www.aceitesjerez.es are subject to the Spanish legislation in force, as well as to the taxes established in such legislation.
2 – FORMALIZATION OF THE ORDER
3 – CUSTOMER SERVICE
We encourage you to contact us at any time, for any questions prior to placing an order or once your order has been completed.
4 – PAYMENT METHODS
We currently accept the following methods of payment:
-Credit card (through the Redsys gateway).
All our payment gateways have secure payment systems prepared for e-commerce.
5 – PRICES
The price of products and offers applied to them that appear on the web will be applied to the order. Any type of commercial communication with new prices or offers of products, will have specified the duration in case of being temporary.
All the prices that appear in the web page have the corresponding VAT applied; in the finalization of the order the total amount of the order will appear with the breakdown of the corresponding taxes.
6 – SHIPPING
The shipment of goods will be made once the payment of the order is effective.
The shipment will be made to the address provided by the customer when placing the order and will take place on the working day following receipt of payment.
Once the customer receives the order, he/she must check that the goods received correspond to the order placed. If there is any type of error or defect, please contact us through any of the contact methods offered on the website, referring to the order in question.
7 – ORDER CANCELLATION
The customer may cancel an order with a full refund of the amount of the order as long as the goods in question have not been shipped.
8 – RETURNS
A return of the products received may be made within 7 days of receipt of the order in question, provided that the goods are unopened, in their packaging and in perfect condition. The customer will claim the collection by contacting us to explain the issue and we will manage it. He/she will receive the corresponding instructions via email.
The customer will receive the amount of the order; he/she will be responsible for the return shipping cost. Once we receive the goods back in our facilities, we will proceed to make the return.
9 – FINAL CLAUSE
In all matters not provided for in this clause, the provisions of the Commercial Code, Civil Code and other complementary laws shall apply. Translated with www.DeepL.com/Translator (free version)